Terms of Service

Reservations and quotes

Point-to-point transfers are quoted as a flat rate, agreed before the booking is confirmed. There is no meter and no surge pricing. Events, tours, and multi-stop days are booked hourly with a stated minimum. A reservation is confirmed when we send you written confirmation — not when the request is submitted.

Cancellations

Reservations may be cancelled free of charge up to 24 hours before your scheduled pickup time. Cancellations inside 24 hours are billed at 50% of the quoted fare. Full detail, including how to cancel and how delays are treated, is on the cancellation policy page.

Wait time

Airport arrivals include sixty minutes of complimentary wait time measured from actual touchdown. Other pickups include fifteen minutes. Beyond the included allowance, waiting is billed in fifteen-minute increments at the applicable hourly rate.

Conduct and the vehicle

Smoking is not permitted in any vehicle. Guests are responsible for damage caused to a vehicle during their booking, including cleaning charges where required. Your chauffeur may end a booking early where conduct makes safe operation impossible; in that event the fare remains payable.

Passenger capacity and safety

Stated capacities are maximums and will not be exceeded. Every passenger must remain seated while the vehicle is moving. Children require an appropriate child seat, which we will fit before pickup when you request one at booking.

Liability

Licensed, bonded & fully insured. We are not liable for delays caused by circumstances outside our reasonable control, including weather, road closures, and traffic incidents, though we plan routes and timings to reduce that risk. Personal property is carried at the owner's risk; we will always make every effort to return items left behind.

Questions about this page? Call (405) 955-2313 or email Das@excaliburcarservice.com.